Terms & Conditions

All persons visiting the RiseNY attraction (the “Attraction”) do so subject to the following terms and conditions provided by the owners of RiseNY, Discover NY Project Company, LLC:

  1. Tickets may be purchased either individually or in groups. Due to limitations of seating configurations on the RiseNY ride, it may not be possible for all members of a group to be seated together.
  2. All tickets expire and become null and void on the day of scheduled ride date.
  3. No food or beverages of any kind may be consumed on the RiseNY ride or in the pre-show area. 
  4. Children up to the age of 12 must be accompanied by an adult or a guardian aged 14 years or over while on the RiseNY ride or in the vicinity of the Attraction.
  5. RiseNY reserves the right, in its absolute discretion, to refuse entry to or removal from the Attraction or the vicinity of the Attraction to any person who:
    -has behaved in a manner which, in the opinion of RiseNY team members, is detrimental to the safety or enjoyment of other guests;
    -has used threatening, abusive or insulting language or behavior or in any way provokes or has behaved in a manner that may provoke a breach of the peace;
    -is or appears to be under the influence of drugs or alcohol; 
    -Refuses to comply with pandemic related rules and regulations of RiseNY, the City of New York or the State of New York, including without limitation the requirement of proof of vaccine or the wearing of masks, as such rules and regulations may be promulgated from time to time.
  6. The following special effects are used in the RiseNY experience: mist, wind, scents and strobe lighting. The use of these special effects is intermittent, and, while every effort is made to ensure the well-being of guests, RiseNY does advise that if any guests have a pre-existing condition that could be exacerbated by exposure to any of the aforementioned special effects, then these guests should not enter the RiseNY experience.
  7. Photos, video recording, and sound recording of any elements of the experience (including without limitation the pre-show and any of the films shown at RiseNY) are strictly prohibited. It is a criminal offense to copy or attempt to copy the copyright protected material shown.
  8. Guests must remain within permitted guest areas and must adhere to our health and safety procedures and guidelines (as guests may be instructed to do so by RiseNY team members from time to time).
  9. Guests must keep personal belongings with them at all times. RiseNY accepts no responsibility for the loss or theft of, or damage to, any personal items brought to the Attraction.
  10. Except as otherwise permitted by RiseNY, all persons visiting the Attraction must pay for admission prior to entering the pre-show or the ride. Tickets must be retained at all times and submitted for inspection if required by any team member or agent of RiseNY.  Any person attempting to gain admission without a ticket may be ejected from the Attraction and/or its vicinity.
  11. As per our safety restrictions, no persons who are under the minimum height requirement of 40 inches (102 cm) shall be permitted to go on the RiseNY Ride. Each seat on the ride is 19 inches wide and RiseNY requires all seatbelts be positioned and fastened properly.  Due to the rider restraint system, some guests of larger stature or body proportions may not be safely accommodated on the RiseNY ride.
  12. RiseNY is dedicated to fostering a safe and secure environment for our guests. All guests and their bags are subject to security screenings and/or searches upon arrival at the Attraction. Weapons of any kind, regardless of permit, are not allowed inside the attraction. The list of prohibited items includes, but is not limited to: firearms, knives, batons, mace, pepper spray, brass knuckles, tasers, or any other items that security personnel deem dangerous or threatening to public safety. By tendering a ticket and entering the Attraction, guests consent to such searches and waive any related claims. Any guest in possession of a weapon, without exception, will be denied entry and asked to leave the premises. RiseNY will not be responsible for the on-site storage of weapons.
  13. Smoking is strictly prohibited inside the Attraction, including, but not limited to cigarettes, cigars, e-cigarettes, vapes, vape pens, dab pens, dab rings, tanks, mods, pod-mods, electronic nicotine delivery systems (ENDS), etc.
  14. Pets or animals of any nature are expressly prohibited at the Attraction (except for guide dogs and hearing dogs). Guide dogs or hearing dogs are not allowed on the RiseNY ride.
  15. Unnecessary noise (such as that issuing from the use of cell phones, radio sets, personal stereos and other electrical equipment) or any behavior likely to cause annoyance to other visitors, or disruption of any kind, is not permitted on, or in the vicinity of, the Attraction and will result in immediate ejection from the Attraction. This applies equally to individuals and groups.
  16. RiseNY will expend reasonable efforts to ensure that the Attraction is open for use by visitors during normal opening hours. However, RiseNY reserves the right, in its absolute discretion, whether for safety reasons or otherwise, and with or without prior notice, to close the Attraction. In the event of such closure, RiseNY will provide a refund to any guests who have a ticket for the time of the unexpected closure but otherwise shall have no liability whatsoever, including no liability for travel expenses or any other out of pocket expenses, in respect of closure of part or all of the Attraction.
  17. Guests voluntarily assume full responsibility for all risks of any and every kind arising from their participation on the RiseNY ride (“Ride”), which includes seat movement and manufactured weather elements. Guests irrevocably release Discover NY Project Company, LLC, its affiliates, employees, agents, successors and assigns from, and hold them harmless for, all claims, rights, demands or causes of action whether known or unknown, arising out of the Ride.
  18. From time to time, RiseNY or other authorized parties may carry out photography and/or video recording and/or other monitoring on or in the vicinity of the Attraction, which may feature visitors. By accepting these terms and conditions, you agree that RiseNY or any authorized party may use such images in perpetuity, in any promotional, advertising or publicity material in any format whatsoever. You further agree that copyright in these materials rests with RiseNY or such authorized party (as the case may be).
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