FAQ

What is RiseNY?

Meet RiseNY: a breathtaking journey that lifts and connects you to New York City’s most famous sites and moments. Start with the city's expansive pop culture evolution through a multi-faceted, interactive journey through time, then fly over the iconic skyline on a thrilling, soaring ride that suspends you 30 feet in the air! Get ready to fall in love with New York all over again.

When do you open?

RiseNY is currently in previews, open to limited-capacity audiences.

When and where can I buy tickets?

Tickets are on sale now at tickets.riseny.co/event/rise-ny. You can also purchase tickets at our box office. 

What are the prices and do you have special rates for Adults, Kids, Seniors and Military?

Tickets start at $21. We do offer special rates for certain groups - please visit tickets.riseny.co/event/rise-ny for more information.  

What are the hours of operation? 

RiseNY is open from 10am-8pm on Sundays and weekdays, from 10am-10pm on Friday and Saturday, and is closed on Tuesdays. *

*Hours are temporarily reduced in response to the current surge in Covid-19 cases in NYC. Please visit www.riseny.co/visit for current operating hours.

Do you require proof of vaccination for entry? 

Yes, in accordance with the Key to NYC mandate, visitors ages 5 and up must show proof of vaccination for entry. All visitors, including children under 5, must be masked at all times, regardless of vaccination status. Please visit riseny.co/covid for more details. 

Is the ride appropriate for all ages?

There is a 40” height requirement to ride the RiseNY ride, but visitors of all ages are welcome to enjoy the NYC pop culture history experience leading up to the ride. 

Is there a weight limit on the ride?

RiseNY's ride can hold a maximum of 260 pounds per seat if every seat is occupied, and the seats are 19 inches wide. If anyone in your party is at or above 260 pounds, please have them inform our staff prior to seatbelt safety check and we can adjust seating on the ride accordingly to accommodate.

A member of my party has some trouble with sensory experiences. Should they participate in the ride? 

 Because the ride features strobe lights, loud sounds, wind, and scents, we don’t recommend it for people with sensitivity to sensory experiences. However, NYC’s pop culture evolution experience leading up to the ride should be fun for all members of your party!

I use a wheelchair. Can I participate?

Yes! We welcome the use of all mobility devices and have elevators in order to provide access for all of our guests. 

Is the ride safe for pregnant guests?

In accordance with industry safety standards, we do not recommend the ride for expectant mothers. 

Can I take photos?

You are welcome to take photos in the exhibition experience. However, for safety reasons, we don’t allow cell phones or cameras on the ride. For your convenience, there are baskets under each seat where you can store your belongings while you ride.

Do you offer special discounts for Groups? 

We do - contact groups@riseny.co for groups of 10 or more. 

Does RiseNY host private parties or special events?

Yes - contact groups@riseny.co for more information. 

Can I skip the ride if I don’t want to go on it?

Yes - we want everyone experiencing RiseNY to be comfortable and have fun, so if the ride isn’t for you, you can pass by it. 

How long does a visit to RiseNY last?

We recommend setting aside at least 60-90 minutes to fully enjoy the RiseNY experience.